Since the start of COVID-19 Pandemic, our life as we knew it is no more. Along with tons of other things our lifestyle and how we cater for our day to day needs has changed drastically for the good. Social Distancing and need for contact less operations for many businesses has allowed them to adopt to the use of technology to accomplish their routine tasks. Health care industry is at the centre of the Covid-19 Pandemic thus needs adoption for the emerging technology based ways to engage with the patients more then ever and anyone.

Virtual care gives physicians risk-free, reliable ways to offer non-essential care whenever and wherever they need it – a powerful resource, regardless of pandemics. 

Beyond COVID and its challenges, twenty-first-century patients are consumer-minded and ready for change. They no longer tolerate postponed appointments and they demand care that is convenient, safe, and easy to access.



By utilizing technology, providers can ensure every patient feels like the top priority. By creating an engaging, patient-centric environment, providers can cater to the patient-consumer mindset. There are many technology enabled one-on-one, face-to-face platform tends to boost patient experience and engagement rates thanks to its ability to shield patient-doctor interactions from in-person distractions.  


Opening your schedule to non-essential treatment is a quick way to enhance cash flow. Your practice’s overall health is determined by financials, and any and every revenue stream you’re able to secure helps bulk up your receivables. Long gone are the days where you’d have to choose between non-essential treatment and standard care. Now, with the advancement of practice management tools and digital solutions, you can introduce treatment diversity into your schedule.  



Making the most out of virtual solutions and tools can be a gamechanger for your practice. Using telehealth, you can conduct remote consultations with your patients to assess their needs, allowing patients to take control of their care regime.  

Virtual care has proven to be the ideal solution for practices and providers looking to prioritize non-essential care. The ability to see your patients over seamless video calls for quick routine visits allows you to meet your patients’ needs in an entirely new way. In turn, you’re able to increase patient volume, provide necessary care, and generate billable patient encounters to grow revenues and keep your practice running. 


  • Has patient volume increased? If so, by how much? 
  • How many more billable encounters have been created? 
  • What percentage of patient volume was in-person? 
  • What percentage of patient volume was virtual? 


Evaluating your key performance indicators (KPIs) on a regular basis is vital to any revenue cycle management process. As you advance into and develop this new phase of patient care, KPIs will provide valuable practice insights into your overall progress.  

As you look to boost your practice and draw in new patients, you may want to consider reviewing the following key data analytics:  

  • Has patient volume increased? If so, by how much? 
  • How many more billable encounters have been created? 
  • What percentage of patient volume was in-person? 
  • What percentage of patient volume was virtual? 

Reviewing detailed KPIs like these will help you better understand what care methods are most utilized within your practice. By performing a regular analysis of your practice data in this way, you can make more informed decisions moving forward, such as promoting virtual healthcare services practice-wide if a significant percentage of your patients have responded favorably to virtual visits. 


COVID-19 sent shock waves through the healthcare sector that will most likely be felt for years to come. With user-experience driven, virtual care solutions, practices have countless tools at their fingertips. Practices that utilize the modern, reliable solutions at hand and practices that also emphasize KPI monitoring will be the ones to attract new consumer-minded patients, grow their practice group, and thrive in the modern, post-pandemic standard of care.


With RMRT’s technology eccentric Revenue Management Solutions, a practice can handle and manage their revenues more efficiently while eliminating the need for physical contact with the payers. Remote services of RMRT enables practices to minimise the contact and maintain the social distance protocols,all with an increased revenue and minimising revenue management costs.

find out more on how your practice can improve and streamline the revenues with RMRT.